Our Delivery & Setup Policy
Delivery & Setup is available to only the island of Oahu on furniture sets advertised on this website and may be subject to other restrictions based on delivery location and available date & times. Please contact us with any questions concerning our Delivery & Setup policy.
Our Neighbor-Island Shipping Policy
Creative Island Furnishings offers Neighbor-Island Shipping to the islands of Kauai, Maui, Molokai, Lanai and the Big Island for furniture sets advertised on this website at a great price. All orders are shipped via Young Brothers, Limited from Honolulu (Port of Origin) to the following ports:
- Hilo, Hawaii
- Kawaihae, Hawaii
- Kahului, Maui
- Kaunakakai, Molokai
- Nawiliwili, Kauai
- Kaumalapau, Lanai
Inter-Island Shipping is FOB Port of Destination only and may be subject to other restrictions based on delivery location and available date & times. To see if Door-to-Door service is available to your location, please contact us. Please contact us with any questions concerning our Inter-Island Shipping policy.
Our published dimensions (e.g. 89W x 40D x 32H) width x depth x height, will help you decide.
Corner Chair Dimensions:
32W x 32D x 28H in.
Armless Chair Dimensions:
26.5W x 32D x 28H in.
Club Chair Dimensions:
36W x 31D x 28H in.
Coffee Table Dimensions:
22W x 33.5D x 18H in.
Small Ottoman Dimensions:
26W x 22D x 13H in.
Large Ottoman Dimensions:
26.5W x 32D x 13H in.
Delivery Dimensions. Can I get it into my place?
In preparation for receiving your merchandise, you will need to obtain specific measurements that relate to fitting furniture through entryways.
1) Measure Your Residence Entryways
Measure the heights (A) and widths (B) of any hallways and door accesses, as well as the entry clearance (C).
2) Measure Your Furniture
Sofas: Measure the width (A) and diagonal depth (B)*. Bookcases, Armoires, etc.: Measure the diagonal height at widest point (A) and depth (B).
3) Compare the Dimensions of Your Residence and Your Furniture Piece
Don’t forget to make note of any other obstacles such as ceilings, fixtures, interior walls, stairwell banisters and turns. The diagonal depth of the sofa can be determined by first placing a straight edge from the highest point of the back frame (do not include pillows) to the front of the arm. Then measure from the bottom rear corner of the sofa up to the point that bisects the straight edge. Please note: This is merely a guide and does not guarantee your furniture purchase will fit. You should consider the size constraints of the entire path from our delivery truck to the item’s final destination.
Caring For Your All-Weather Furniture
General Care & Maintenance: Cleaning of these synthetic wickers is really simple — wipe with mild soapy water and rinse off. The cushion covers are machine washable.
- Never use cleansers, abrasive cleaners, or bleach products to clean any portion of your furniture, including frames, glass, and seating material.
- Clean and dry thoroughly before storing. Always drain any water that may have accumulated inside the frames.
- Protect you furniture with our outdoor furniture covers when not in use. If your furniture is being used in areas of intense sun exposure or hot temperatures, heavy pollution, or where birds and trees are plentiful, covering your furniture is especially recommended.
Limited Product Warranty – Creative Island Furnishings warrants to its customers, the original purchaser, that its products are free from Manufacturing Defects (workmanship and/or material). “Manufacturing Defects” as used in this warranty is defined as – imperfections which impair the utility of the product or affect the structural integrity of the product. This limited warranty is covered for a period of 1 year as to the structural framing of the furniture , and 1 year for all cushions and chrome finish of metal components, from the date of purchase in accordance with the conditions set forth herein. Upon receipt of the product the customer must inspect the product thoroughly prior to use, and any Manufacturing Defects should be noted and reported no later than seven days of receiving the product. If a Manufacturing Defect is found during normal use, Creative Island Furnishings should be notified within the covered warranty period as to the nature of the defect, along with a proof of purchase. Customer must also provide photographs of the defect (at customer’s expense) in order for Creative Island Furnishings to determine the extent of the defect and the most efficient resolution. If replacement is required in accordance with this warranty and the defective material or product has been discontinued or unavailable, Creative Island Furnishings reserves the right to select and supply similar merchandise of like value or offer full credit for the merchandise; otherwise the same material or product will be supplied for replacement purposes. WARRANTY IS VOID FOR ANY OF THE FOLLOWING CONDITIONS: 1. Normal wear and tear (fading of fabrics/upholstery material is considered normal wear and tear). 2. Improper maintenance or improper use of product. 3. Any product modifications by dealer, consumer, or other 3rd parties 4. Minor variations or differences between website images and product received. 5. Furniture used for non-residential purposes (i.e industrial, commercial, institutional, or rental use). 6. Damage incurred during transportation. (If shipping damage is discovered, you must contact email@example.com within 48 hours of receipt of the product or this warranty will be void). 7. Damage incurred during assembling or maintenance. 8. Damage incurred by acts of God, accidents or abuse. This warranty is made SOLELY TO THE INITIAL PURCHASER of the product and is NON-TRANSFERABLE under any circumstances. It is the purchaser’s responsibility to contact Creative Island Furnishings with a warranty claim. We advise all purchasers to retain invoices for a minimum of three years for warranty purposes. This warranty supersedes and replaces all implied warranties of merchantability and use for particular purpose. No representative, employee, or agent of Creative Island Furnishings or any other person is authorized to assume for Creative Island Furnishings any additional liability or responsibility in connection with Creative Island Furnishings products except as described above. In no event shall Creative Island Furnishings be liable for indirect, consequential or incidental damages of any kind.